Last updated January 2026
Cancelling a submission
You can cancel any time before you authorize the redemption. Email support@giftcardssell.com with your reference number and we will close the submission and delete the stored card code.
Once you authorize redemption and the card is redeemed, the transaction cannot be reversed — the balance no longer exists on the card.
Rejected cards
If a card is rejected during verification, no payout is issued and the card is not redeemed. The card remains yours and you can use it normally, unless it was already empty or previously redeemed.
Incorrect payout amounts
If we underpay, we send the difference through the same payout method as soon as the error is confirmed. If we overpay due to our error, we will contact you to arrange return of the difference.
Opening a dispute
Email support@giftcardssell.com with your reference number, the payout method and a description of the issue. We acknowledge disputes within one business day and aim to resolve them within five business days.
Where a dispute requires evidence from a retailer or payment provider, resolution may take longer; we keep you updated in writing.
Fraudulent submissions
No refund or payout is issued for cards found to be stolen, fraudulently obtained, or already used. Such submissions may be reported to the retailer and to law enforcement.